PUBLIC SAFETY COMMUNICATIONS OFFICER BASIC COURSE DESCRIPTION  - 2008

TOPIC AREAS

 

PROFESSIONAL ORIENTATION

LEGAL

TELEPHONE PROCEDURES

RADIO PROCEDURES

BEHAVIORAL TRAINING

ADMINISTRATIVE 

 

PROFESSIONAL ORIENTATION - TOTAL = 6 HOURS

 

This block of instruction provides the foundation for the entire course. The student will be exposed to the principles of conduct that apply to their positions, as well as learning what they can expect from the persons they will deal with during the course of their employment. As a part of the criminal justice system, the student will learn how their position fits and how it interacts within that system.

 

Course Name

Class Room Hours
Ethics  4
P.O.S.T. .5
Professional Recognition  1.5

Total

 6

LEGAL - TOTAL =  7 HOURS

 

A block of instruction to orient the communication officer to the basic methods, and procedures in Wyoming Criminal Law. Also included is instruction concerning the Wyoming Traffic Code to aid communication personnel to better assist the street officer and the general public.

 

Course Name

Class Room Hours
Basic Law 2
Civil Liability 2
License and Registration Law 3

Totals

7

TELEPHONE PROCEDURES - TOTAL = 18 HOURS

 

A series of instructional units designed to acquaint the student to recommended methods of communicating with the public. The student will have the opportunity to demonstrate their newly acquired knowledge and skills in a practical manner. Mock telephone calls are initiated while the student’s performance is evaluated, reinforced, and/or corrected by the instructional staff.

 

Course Name

Class Room Hours
Hazardous Material  2
Introduction to the Incident Command System 4
Map Reading 1
Severe Weather Spotting  1
Telephone Device for the Deaf  2.5
Telephone Procedures – Lecture 5
 Telephone procedures – Practical  2.5

Totals

 18

RADIO PROCEDURES - TOTAL = 11 HOURS

 

A combination of lecture and practical exercises which will introduce the student to radio procedures. The student will have the opportunity to demonstrate their newly acquired knowledge and skills in a practical manner. Mock radio dispatches are initiated while student’s performance is evaluated, reinforced, and/or corrected by the instructional staff.

 

Course Name

Class Room Hours
Fire Dispatch - Lecture 4
Fire Dispatch - Practical 1
Radio Procedures - Lecture 4
Radio Procedures - Practical 2

Totals

 11

BEHAVIORAL TRAINING - TOTAL = 19 HOURS

 

This segment of training will orient the student on methods and strategies involved in responding to highly emotional situations and the manner in which one should conduct their behavior. Managing the stress created by the nature of their position, the student will discover the coping mechanism available to allow them to function with reduced mental and physical fatigue.

 

Course Name

Class Room Hours
Crisis Intervention 3
Dynamics of Domestic Violence 2
Interaction with the Mentally Ill 3
Interpersonal Communications 4
Stress Management 3
Terrorism Indicators 4  

Totals

 19

ADMINISTRATIVE MATTERS - TOTAL =  5 HOURS

Units of time set aside to perform the necessary administrative tasks associated with the training function.

 

Course Name

Class Room Hours
Computer Familiarization 1
Debriefing/Graduation 1
Examination 1.5
Exam Review .5
Orientation 1

Totals

 5

2008 PUBLIC SAFETY COMMUNICATIONS OFFICER BASIC TOTAL HOURS = 66 HOURS